Returns Policy
We want you to be completely satisfied with your purchase
How to Return an Item
To initiate a return, please email us at admin@madmonkeylabs.com with your order number and reason for return. Our team will respond within 24 hours with instructions.
Include in your email:
- • Order number
- • Item(s) you wish to return
- • Reason for return
- • Photos (if the product is damaged or defective)
Return Conditions
Items must be returned in their original, unopened, and unused condition to be eligible for a refund or exchange.
✓ Acceptable Returns
Unopened products in original packaging, received within 30 days of delivery
✗ Non-Returnable Items
Opened or used products, items without original packaging, products past 30-day window
Important Notice
For health and safety reasons, we cannot accept returns of opened supplement products. Please ensure you review product details carefully before purchasing.
Refund Processing
Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Note: Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.